Booking and Cancellation Policy

Bookings

All treatments are by appointment only and must be arranged in advance. To secure your scheduled session, a deposit or full payment is required at the time of booking. Appointments are considered confirmed only upon receipt of payment.

Cancellation & Rescheduling

We kindly request a minimum of 48 hours’ notice for any cancellation or rescheduling request. This enables us to accommodate other clients and maintain the highest standard of personalised service.

  • More than 48 hours’ notice
    Appointments cancelled with more than 48 hours’ notice are eligible for a full refund, minus a 5% administrative fee to cover non-refundable payment processing charges. Appointments may also be rescheduled at no additional cost.

  • Within 48 hours of the appointment
    Cancellations or rescheduling requests made within 48 hours of the scheduled appointment time will result in all treatment fees and deposits being non-refundable and non-transferable.

  • No-shows
    Failure to attend an appointment without prior notice will be treated as a no-show, and the full treatment fee will be charged to the card on file.

Thank you for your understanding and cooperation. These policies help us provide the highest quality care and ensure appointment availability for all clients.

Late Arrivals

We invite you to arrive punctually to enjoy the full duration of your experience. Late arrivals may result in a shortened treatment time out of consideration for subsequent clients. The full treatment fee will remain applicable.

Health & Medical Conditions

For your safety and optimal well-being, please inform us prior to your appointment of any medical conditions, allergies, injuries, pregnancy, recent surgeries, or specific contraindications. Shavat Wellness reserves the right to decline or modify treatments where necessary to ensure clinical safety and professional suitability. A full refund will be issued in such circumstances.

Disclaimer

Treatments provided by Shavat Wellness are designed exclusively for wellness, relaxation, and advanced aesthetic purposes. They are not a substitute for professional medical advice, diagnosis, or treatment. Individual experiences and physiological results may naturally vary.